By Chuks Nwokeji
Few days ago, Imo State Ministry of Tourism, Hospitality and Culture, in conjunction with stakeholder's in the Tourism and hospitality Industry joined the global community to celebrate World Hospitality Day, a special day designated by International Hospitality Council (IHC) for special appreciation, recognition and encouragement of the meaningful contributions of hospitality workers, stakeholders and investors in the hospitality industry for their inputs and impacts in advancing, encouraging and fostering cultural exchange, identity and heritage.
The International Hospitality Council, London, and Dr. Suborno Bose, a hospitality evangelist, initiated World Hospitality Day in 2016. Since then, it has become a significant event, with Participation from over 80 countries worldwide ¹.
This year's event held at the Macdons Skye Hotel, was a memorable, it fully attracted stakeholders in the hospitality industry within and outside Imo State , including the owner of Orange Room Club, a popular standard and impressive club in the city of Owerri.
With the activities that surrounded this year"s World Hospitality Day in Imo State and the caliber of hotel owners that graced the event, it further proved that Imo State is truly the Hospitality Headquarters of Nigeria.
The waves Imo State is making today in the hospitality industry is due to unwavering stand for standard by some stakeholders and investors in the Tourism and Hospitality Industry who have heavily invested in Hotels, Eatery with extra effort for extraordinary services.
Stories about the standard, satisfactory services and impressive activities of hospitality Industries in Imo State are due to standard, unique inputs and impacts of these hospitality outfits and other stakeholders.
Some hotels are truly outstanding and have made Imo State proud in the Tourism and Hospitality industry with quality service delivery that has created friendly and lasting memories about Imo Hospitality within and outside the state.
At Rim Rock they truly understand that hospitality is rooted in an impressive relationship between a guest and a host, with attentiveness, responsiveness and proactiveness in service delivery, where the host provides a warm, welcoming, and generous environment for the guest.
From practical experience of impressive and satisfactory services , RimRock Hotel Owerri, has proven to be one of the best Hotels in the state with unique facilities that prove qualities of a good and standard hotel with outstanding performance that has truly redefined hospitality.
The well cultured mannerism of their staffers is second to none, experienced work force, quality service and healthy customer relationship, are some potential ways they are redefining hospitality:
Some of the quality ways Rim Rock has been redefining hospitality in this part of the globe included; high standards of facilities, cleanliness, comfortable hygienic rooms with quality bedding, amenities and temperature controlled environment, helpful, and attentive staff who provide excellent customer services, a robust security measures to ensure guest's safety and security.
The Management of Rimrock has also redefined Hospitality through availability of range of amenities, accessibility to local attractions, competitive pricing and good value for quality services , ability to accommodate special request and needs.
Interns of comfort and satisfactory amenities they rank among the best with memorable events that meet the needs and expectations of customers.
Additional progressive and productive steps the management of this unique hotels has taken to redefine hospitality are seen in the innovation, adaption to dynamism, embracing changes in customer's expectations, technological advancements, personalization, sustainability services,
technology integration,
This classic Hotel is silently and strongly redefining hospitality in Imo state with consistency in improvement, transformational approach to settings of their facilities, modernised rooms and services, ability to leverage on smart technology, mobile apps, and digital services for customer satisfaction. Cultural Immersion, Inclusive Services to address diverse needs, flexibility of services, flexible booking options, guest feedback mechanism for improved services and satisfaction.
By taking numerous modernised and dynamic steps, Rim Rock is gradually redefined hospitality, they have enhanced guest satisfactorily experiences, impressively stayed competitive in the Hospitality industry and remained among the top best with consistency in quality service delivery that has given them a name and unchallengeable reputation.
Chuks Nwokeji; Imo State Chairman, Guild of Newspaper Reporters, writes from Owerri West.